1. Eligible for Refund or Replacement
We will gladly refund or send a free replacement if the issue is our fault:
– Wrong item received
– Missing item from your order
– Item damaged during shipping
Conditions:
– Contact us within 48 hours of delivery via [email protected] or Instagram: jenrichy.nails
– Provide clear photos or video proof
– Item must be unused
You may choose:
Full refund or Free replacement set
2. Hygiene & Non-Return Policy
Due to the personal nature of press-on nails, we do NOT accept returns or exchanges in the following cases:
– Change of mind
– Ordering mistake
Please carefully check photos before placing your order.
SHIPPING WORLDWIDE
Processing Time
Orders are processed and shipped within 2-3 business days.
Please allow additional time during product launches, peak seasons, or holidays.
Import Taxes & Duties
All import duties and VAT are included — no extra fees upon delivery.
Estimated Delivery Times
United States: 5–8 business days
United Kingdom: 6–10 business days
European Union: 6–10 business days
Australia & New Zealand: 4–10 business days
Japan, Singapore, Hong Kong: 4–10 business days
Rest of World: 6–14 business days
Delivery times are estimates and may vary depending on customs clearance and local courier performance.
Tracking Your Order
A tracking link will be sent to your email once your order has shipped.
Please allow 24–48 hours for tracking updates to appear.
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